>Hi Pat -
>
>Mutual construction of a concept map sounds good and yes the customer,
>even if right, does not always know what the best options are.
>
>Does every concept map need to start from scratch? (01)
Not necessarily, though the received wisdom is
that the greatest benefit comes from the activity
of constructing the map, so it is usual to start
with a blank. BUt there are 'methodologies' for
getting the process started: not templates or
maps so much as guidelines for a kind of group
therapy. (02)
>Are there models
>maintained anywhere to start part way through the process. (03)
There is lot written about the process, including
'use manuals' for eg the Navy and others. (04)
> A template
>if you will for - a school, a military organization, an organization
>under another organization, an organization in the United States,
>organizations in many countries? Does each scenario start on a blank
>sheet of paper? Or rather, in a software program? (05)
Usually yes, but bear in mind we may be talking
about a process involving several people for
several days or weeks, so it rapidly gets quite
complicated. One doesn't start afresh each day. (06)
Pat (07)
>
>Debbie
>
>On 2/23/07, Pat Hayes <phayes@xxxxxxx> wrote:
>>
>> ...
>> > > [Deborah McPherson]
>> > > With a checklist to follow, untrained customers will be better
>> > > prepared and able to state what their needs are and organize their
>> >> resources to provide ontology engineers, programmers, and formal
>> >> specification writers with what THEY need to get the data to flow in
>> >> potentially customized, atypical manners.
>> >
>> >MW: I disagree. My experience is that you need to take what the
>> >customer says they need, and perform analysis to determine what they
>> >really need.
>>
>> A quick note: our experience here (at IHMC) on expert knowledge
>> extraction bears this out, in spades. There is an entire field
>> devoted to techniques for discovering what customers/experts actually
>> know and want, as opposed to what they think they know and want. (In
>> case this idea offends, bear in mind that it applies to the people
>> doing the analysis just as much as to everyone else.)
>>
>> For the record, our KE mavens (I am not one of them) tell me that one
>> of the most efficient such analysis techniques involves collaborative
>> construction of a concept map, which is one reason we have developed
>> so much software around this apparently trivial notion.
>>
>> Pat Hayes
>> --
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>>
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>
>
>--
>
>*************************************************
>
>Deborah MacPherson
>www.accuracyandaesthetics.com
>www.deborahmacpherson.com
>
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