Dear Pat, (01)
See below. (02)
Matthew (03)
> ...
> > > [Deborah McPherson]
> > > With a checklist to follow, untrained customers will be better
> > > prepared and able to state what their needs are and
> organize their
> >> resources to provide ontology engineers, programmers, and formal
> >> specification writers with what THEY need to get the data
> to flow in
> >> potentially customized, atypical manners.
> >
> >MW: I disagree. My experience is that you need to take what the
> >customer says they need, and perform analysis to determine what they
> >really need.
>
> A quick note: our experience here (at IHMC) on expert knowledge
> extraction bears this out, in spades. There is an entire field
> devoted to techniques for discovering what customers/experts actually
> know and want, as opposed to what they think they know and want. (In
> case this idea offends, bear in mind that it applies to the people
> doing the analysis just as much as to everyone else.)
>
> For the record, our KE mavens (I am not one of them) tell me that one
> of the most efficient such analysis techniques involves collaborative
> construction of a concept map, which is one reason we have developed
> so much software around this apparently trivial notion. (04)
MW: Yes. I was very interested to see that COE uses almost exactly the
notation that I have adopted over the last 15 years or so that I know
as CDIF (CASE Data Interchange Format) for what I would call evidence
gathering. The output might be a relatively naive ontology/data model
(probably does not take account of change over time etc) that we then
go away and do a more thorough 4D analysis on. (05)
>
> Pat Hayes
> --
> ---------------------------------------------------------------------
> IHMC (850)434 8903 or (650)494 3973 home
> 40 South Alcaniz St. (850)202 4416 office
> Pensacola (850)202 4440 fax
> FL 32502 (850)291 0667 cell
> phayesAT-SIGNihmc.us http://www.ihmc.us/users/phayes
>
>
> (06)
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