hi all, (01)
I guess this Eliza is not much more advanced than the speech recognizing
robots I already encountered when calling call centers: An "adventure game
engine" where every possible choice has been outlined by humans in advance. (02)
Although I have no problem interacting with machines and would love to
have a conversation with an AI that can pass the Turing test, I always refuse
to interact with those robots in natural language and press the dial buttons
until I am connected to a real human or the machine offers me to go through
the choices via the dial buttons. Does anybody else here have an aversion
against speaking to dumb callcenter robots ? (03)
Also, the implicit assumption in those callcenter adventure games is that I
am calling with a standard problem and did not RTFM. The time of the callers
with nontrivial problems is wasted so that the company can save time with
their callcenter workers. This is some kind of crowdsourcing and I am not
sure if this is the future as my time is my most precious resource. (04)
Regards, (05)
Michael Brunnbauer (06)
On Wed, Feb 27, 2013 at 02:29:37PM -0800, Rich Cooper wrote:
> Dear Ontologers,
>
> The Economist has a special report on "outsourcing
> and offshoring" with an embedded article titled
> "rise of the software machines". In it, they
> claim that descendants of Eliza have been
> installed in call centers to replace Indian
> English speakers with automated
> conversationalists. Here is the link to the
> overview of that article:
>
> http://www.economist.com/news/special-report/21569
> 573-attractions-employing-robots-rise-software-mac
> hines
>
> Having just discussed Sapir-Whorf topics,
> ontolgers might also like this material. Here is
> an excerpt from the article:
>
> IPsoft's Eliza, a "virtual service-desk
> employee" that learns on the job and can reply to
> e-mail, answer phone calls and hold conversations,
> is being tested by several multinationals. At one
> American media giant she is answering 62,000 calls
> a month from the firm's information-technology
> staff. She is able to solve two out of three of
> the problems without human help. At IPsoft's
> media-industry customer Eliza has replaced India's
> Tata Consulting Services.
>
> CIO magazine has a reference on the same topic
> where IPsoft's product is mentioned in more
> detail:
>
> http://www.cio.com/article/721800/IT_Robots_May_Me
> an_the_End_of_Offshore_Outsourcing?page=2&taxonomy
> Id=3195
>
> Automated natural language assistants seem to be
> finally becoming commercially viable.
>
> -Rich
>
> Sincerely,
> Rich Cooper
> EnglishLogicKernel.com
> Rich AT EnglishLogicKernel DOT com
> 9 4 9 \ 5 2 5 - 5 7 1 2 (07)
--
++ Michael Brunnbauer
++ netEstate GmbH
++ Geisenhausener Straße 11a
++ 81379 München
++ Tel +49 89 32 19 77 80
++ Fax +49 89 32 19 77 89
++ E-Mail brunni@xxxxxxxxxxxx
++ http://www.netestate.de/
++
++ Sitz: München, HRB Nr.142452 (Handelsregister B München)
++ USt-IdNr. DE221033342
++ Geschäftsführer: Michael Brunnbauer, Franz Brunnbauer
++ Prokurist: Dipl. Kfm. (Univ.) Markus Hendel (08)
_________________________________________________________________
Message Archives: http://ontolog.cim3.net/forum/ontolog-forum/
Config Subscr: http://ontolog.cim3.net/mailman/listinfo/ontolog-forum/
Unsubscribe: mailto:ontolog-forum-leave@xxxxxxxxxxxxxxxx
Shared Files: http://ontolog.cim3.net/file/
Community Wiki: http://ontolog.cim3.net/wiki/
To join: http://ontolog.cim3.net/cgi-bin/wiki.pl?WikiHomePage#nid1J (09)
|