Re: [ontology-summit] [Ontology Application Framework] How to connect on

[Michael F Uschold <uschold@xxxxxxxxx>]

There is a FAQ lurking here:

When selling and delivering an ontology-base system or project, how to best connect with the IT staff ti ensure that they know how to maintain it, modify it, extend it, and use it in ways that may differ from the original setup.

On Fri, Apr 1, 2011 at 9:10 AM, John F. Sowa <sowa@xxxxxxxxxxx> wrote:

Folks,

I realize that it is rather late in the day to suggest new ideas,
but there is one that has bothered me for a long time.  Perhaps it
might suggest some thoughts to anyone who is writing this weekend.

The idea came from a member of the audience who came up to me
during the coffee break in a tutorial I presented at the 2010
Semantic Technology conference in San Francisco.

He was a member of the IT staff at the Cleveland Clinic, where
consultants from Cyc had installed Cyc and were working with the
IT staff.  Following is an article written by the Cyclers:

http://www.cyc.com/technology/whitepapers_dir/Harnessing_Cyc_to_Answer_Clincal_Researchers_ad_hoc_Queries.pdf

But the man who was talking with me said that there was
"a basic disconnect" between the Cyclers and the IT staff.
The Cyc software, the way it works, and they way that the
Cyclers described it was foreign to what the IT staff does.

The Cyclers got it installed and working, but the IT staff
didn't know how to maintain it, modify it, extend it, or use
it in any way other than what was set up for them.

That "basic disconnect" is the fundamental barrier that is
blocking the adoption of ontology:  the IT people have no clue
about what to do with it.  And I am not blaming the IT personnel
-- I blame the ontologists who develop software without having
any idea of how it could, would, or should be used by IT staff.

If we want to sell ontology, we have to make that connection.
If anybody has any good ideas about how to do that, it would
be helpful to mention them.

John Sowa



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--
Michael Uschold, PhD
   Senior Ontology Consultant, Semantic Arts

   LinkedIn: http://tr.im/limfu
   Skype, Twitter: UscholdM

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