This is a good story (reminded me multiple “outsourcing” stories J).
Yes, it is great to have an expert who can clean up the mess.
The problem starts in between two experts when they participate in a complex process.
Very often there is a gap between what was delivered by one SME and what was needed/expected by another.
Some information is almost always omitted partially because it was a “tribal knowledge” of one and assumed to be known by others.
We constantly re-discover “stuff” in the long meetings and phone conversations. While it is part of a “normal” process, there are ways to significantly reduce this information gaps and the need for re-discovery.
These informational gaps are especially visible when we are working on ontological models. Quality of information and information completeness are pre-requisites for such work.
I wonder if there are any statistical data that would quantify percentage of the captured knowledge versus “tribal knowledge” in a corporate environment.
From: ontolog-forum-bounces@xxxxxxxxxxxxxxxx [mailto:ontolog-forum-bounces@xxxxxxxxxxxxxxxx] On Behalf Of Matthew West
Sent: Thursday, May 26, 2011 5:05 AM
To: '[ontolog-forum] '
Subject: Re: [ontolog-forum] "tribal knowledge"
Let me tell you a story about knowledge management.
Some managers were demanding that their knowledge management team captured all the knowledge about the business they were in (construction) so that the business could be largely deskilled, with unskilled labour following processes as defined in the manuals. The knowledge manager took them down to the local college and gave them several books on plastering, gave them the materials, showed them a blank wall, and asked them to plaster it. Not surprisingly after several hours all they produced was a mess. The knowledge manager returned with an expert plasterer who cleaned up the mess and had the wall perfectly plastered in about 5 minutes.
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From: ontolog-forum-bounces@xxxxxxxxxxxxxxxx [mailto:ontolog-forum-bounces@xxxxxxxxxxxxxxxx] On Behalf Of Zhuk, Yefim
Sent: 25 May 2011 19:12
Subject: [ontolog-forum] "tribal knowledge"
I’d like to ask for your help.
Maybe some of you can point me to some article/research that would quantify “average” percentage of information that is never captured, so called “tribal knowledge”.
One of the directions I am working on is related to improving information quality. I am using conversational approach and semantic support to making information more precise and closing the informational gaps. I’ll talk more about this at the SemTech.
I am looking for some statistical numbers and would highly appreciate your help.
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