Hi, (01)
Capability or ability is an interesting concept to study these days. Its an old
concept but a new kid on the block when it comes to design of frameworks for
various purposes. Unfortunately most authors use different definitions. Rather
often without including a discussion of assumption and uses. (02)
Is (cap-)ability "is the ability to do something", "what an organization does
to deliver value to its stakeholders", or related to a feature" or a "
function" or a "service", yes it can be, but other 'specific' definitions are
possible. (03)
In Financials Times one can find the following sentences:
- "Athens' ability to stay course in doubt"
- "This EU move has the ability to take the City down"
- "Apple believes it has the management talent and capability to do a big deal,
he says." (04)
Here it becomes obvious that many kinds of abilities are of interest to many,
in many different perspectives, other than in IS/IT, Military, and some
strategic planning approaches. (05)
A common problem voiced in literature and by practitioners is how to
differentiate (cap-)ability from "process" and "function". This confusion may
be related to that many use process or functional analys & design techniques
when creating (cap-)ability structures. These kinds of capabilities falls in
the "performing" category of (cap-)abilities, i.e. the result/outcome is
"performing/executing" some process/function. (06)
However other kinds of (cap-)abilities are of interest, that are a couple of
steps removed from features, and performing. e.g. "ability to fulfill some
goals", "ability to set right price", "ability to create a confortable home
that customers desire to live in", are all abilities of interest (in some work
perspectives). (07)
Are all (cap-)abilities designed - No.
Some abilities may emerge over time. Maybe a chain of bakeries discover that
several employees are good at playing football so that they can start team in
division 3. Or that some employees are excellent at designing windows display,
and that this (cap-)ability can be sold to neighboring shops. (08)
Do strategist always want to "design" their organisation? - No. Not all
strategist believe fully in the design school. (09)
Is there always a intention associated with all abilities? A short answer would
be No.
>From a design perspective some unintentional abilities may emerge.
>From a complexity point of view, a subject that possess an ability may be too
>complex to analyse or understand, e.g. country or large organisation.
>From human point of view and larger scale systems it may be impossible to
>identify who's intention that have an impact on an ability.
The results /outcome from an ability can be observed without explicit
knowledge, understanding about what processes brings about the results/outcome.
On the other hand some (cap-)abilities may be identified, defined, desired and
intentionally build, acquired, leverage. etc. (010)
Can an ability be sold, bought or acquired? Yes and no, some abilities are
specified in simple terms, as being able to use a word processor or write a
letter. Some may be organisationally embedded, distributed and difficult to
remove or replaced with a better realization, e.g. Set Right Price. In
knowledge intensive processes people and teams play an important role and may
not be so easy to break up. (011)
All in all (cap-)ability may seem as simple concept but its use complicates the
picture. (012)
Regards
/anders (013)
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