Robert Glushko (GQA)
Robert J. Glushko, Ph.D. http://www.sims.berkeley.edu/~glushko (GQB)
Center for Document Engineering http://cde.berkeley.edu School of Information Management & Systems 102 South Hall University of California, Berkeley CA 94720-4600 (GQC)
check out our book: DOCUMENT ENGINEERING: Analyzing and Designing Documents for Business Informatics and Web Services (GQD)
... (Bob, please edit and extend when you have a chance. =ppy) (GQE)